FAQs
Contact
How do I contact The Yay Makers?
You can contact us on our email address, kate@theyaymakers.com, or on any of our social media platforms, we will always reply!
Subscriptions
How do I subscribe to The Yay Makers?
You can either subscribe on our Yay Makers website, or you can join us through our market place site on cratejoy.com. Take your pick from our 3 month, 6 month or our rolling monthly subscriptions.
How much does it cost?
Our bi monthly subscription costs £18.00 with free shipping within the UK, a flat £7 fee applies to international postage.
How secure is your payment process?
Our payment process is very secure, we use a 3rd party encrypted payment platform which ensures that we operate in a PCI compliant way.
What methods of payment do you take?
We take all the usual payment methods; Visa Debit, Visa Credit, Visa Electron, Master Card, Android Pay, Apple Pay and Bitcoin. For additional methods of payment you can always drop us an email.
I have just signed up, what goodies will I get?
First of all ‘Yay!’ We are really excited you have joined us. We are a subscription box service that brings you an exclusive colourful T-shirt each along with bonus products. As a subscriber to The Yay Makers you can also expect to receive our weekly newsletter, automatic entry into giveaways and more.
YAY Giveaways
We have monthly YAY giveaways which showcase our talented suppliers, subscribe to YAY Mail or our monthly newsletter to be in with a chance of winning one of our giveaways.
How do I enter into the competition?
Just by signing up you are entered into the monthly giveaway. Follow us on our Facebook and Instagram pages where we will announce our monthly winners! Good Luck!
Subscriber Offers
Join our monthly subscription and receive 10% discount on all items in our YAY shop.
Do I have to re-order every month?
No. if you have signed up for a subscription box all billing options will keep rolling until you cancel them or until your subscription period has run its course. If you have signed up for our one off box then yes you will need to re-order, or sign up to one of our monthly subscriptions.
How do I cancel my subscription?
You can cancel your subscription at any time.If you signed up for a monthly box subscription and you cancel before the first of the following month you will not receive another box and will not be charged. If you signed up for either the 3 or 6 month billing options and you cancel your subscription you will keep receiving your YAY boxes until you have reached the end of your 3 or 6 month subscription. You will not be charged again once your subscription ends. To cancel your subscription: Email kate@theyaymakers.com and request a cancellation. Your subscription will be cancelled at the end of the month. Once a subscription is 'cancelled' only you can reinstate it by signing up for a new subscription.
Subscription/Product Shipping
Where do you ship?
We ship anywhere and everywhere!
How much is Subscription postage?
Postage is free for UK and mainland customers. For international customers we charge a flat rate of £7 which includes tracking.
How much is product postage?
Anything purchased within our shop is sent via a royal mail 1st class service and is calculated at checkout. Postage is FREE when you spend over £50.
When will I receive my YAY mail?
YAY Mail will be dispatched on the 20th of each month and will be delivered as 2nd Class post. We estimate that you will be unwrapping your YAY Mail between 3-5 working days after posted. For additional info on dispatches follow us on Facebook and Instagram.
My YAY Mail hasn’t arrived, what should I do?
Sit tight and if you don’t receive your Mail within 10 working days then the guys at Royal Mail deem this as officially lost. In the rare occasion that this happens, please wait 10 full working days and then email us at kate@theyaymakers.com where we will organise for a replacement or refund to be issued.
What happens if I am not at home on delivery day?
Worry not! Our YAY Mail is delivered in large letter postage boxes which will fit through all letter boxes. If for some reason Royal Mail cannot deliver then they will leave a ‘While you were out card’ which will allow you to collect from your local sorting office.
How to I update my address?
All our YAY mail is delivered via Royal Mail, so it is important we have the correct address for you. If you move address please contact us as soon as possible on kate@theyaymakers.com and we will update any delivery information.
I live outside the UK how does International shipping work?
We send all overseas mail by Royal Mail International Tracked, which gives us door to door tracking. If you wish to track your YAY Mail please email kate@theyaymakers.com. Royal Mail aim to delivery International deliveries within 10 working days, if you don’t receive your Mail within 25 working days then drop us an email and we can discuss and replacement or refund.
Shop Product Shipping
Processing Time
We will always do our best to make, pack and ship your product as possible but we are a company of 1 person and our products are made to order.
Processing Time - 3-7 Working Days
Please note these times might vary during busy seasons. If there is ever an issue with your order dispatch we will contact you ASAP. If you need an item in a hurry please drop us an email: kate@theyaymakers.com
Billing
When will I be charged?
Your subscription payment will be charged on the 1st of each month unless otherwise notified by the YAY Makers.
When is your YAY Mail cut off?
Our cut-off date for each month is the 16th of each month. Any subscribers after the 16th will receive their YAY Mail the following month.
Returns/Refund Policy
Hoodie, Sweatshirt & T-shirt products
Unworn items in the same condition can be returned for a refund within 30 days. Rewrap the item and return it to:
The YAY Makers, Kate Macdonald, 138 Stamperland Gardens, Glasgow.
We recommend using a tracked service. Please include your returns card, and tick the refund checkbox. Please note the cost of returning an item is your own and you will be refunded the price you paid for the item minus the shipping cost (if relevant).
Returns of Custom YAY Sweatshirts
We really hope you love your Custom YAY sweatshirt, however, as all our products are made to order to your specific request we cannot accept returns unless the item is faulty or damaged on arrival.
International Subscribers
How much is YAY Mail in my own currency?
The YAY Makers is based in the UK therefore our prices are in Pounds Sterling. Unfortunately we cannot quote how much a box plus shipping will be in your own currency as the conversion rates fluctuate.
Will I be charged a custom fee?
It's quite possible. Unfortunately customs fees are charged upon arrival of your box and out of our control. We complete all relevant customs information and attach the appropriate paperwork to your box.
Security
How secure is my information?
The Yay Makers take reasonable care to ensure all transactions are safe and secure. All transactions take place using a secure 3rd party payment platforms (www.stripe.com & www.moonclerk.com) which is incorporated within their website. Stripe.com & Moon Clerk ensures that no sensitive card data will reach The YAY Makers servers to ensure we operate in a PCI compliant way. The Yay Makers will not be held accountable for any 3rd party fraud or misuse of services by 3rd party platforms.