Terms + Conditions


This document contains terms and conditions applicable to all using The Yay Makers website. The website is owned and operated by The Yay Makers, when accessing the website you are agreeing to our terms and conditions set out hereafter. The Yay Makers may make changes to these terms and conditions as necessary. Any updated terms and conditions will immediately be available on The Yay Makers website.


1 Cost
1.1 All prices displayed on The Yay Makers website or other recognised sales platforms are inclusive of postage and VAT.
1.2 By agreeing to these terms and conditions you agree not to hold us liable for any banking charges incurred due to The YAY Makers subscription service.
1.3 The Yay Makers may make changes to prices at any time. Price changes for current customers will only take effect once current subscriptions have ended and renewal has taken place.

2 Payment
2.1 The Yay Makers take reasonable care to ensure all transactions are safe and secure. All transactions take place using a secure 3rd party payment platform (www.stripe.com) which is incorporated within their website and sales platform (Cratejoy.com). Stripe.com ensures that no sensitive card data will reach The YAY Makers servers to ensure we operate in a PCI compliant way. The Yay Makers will not be held accountable for any 3rd party fraud or misuse of services by 3rd party platforms.
2.2 Accepted payment methods are Visa Debit, Visa Credit and Masrtercard unless otherwise agreed prior to purchase.
2.3 Customers who sign up to 3 or 6 month subscription agree to reoccurring billing and will ensure payments are made to The Yay Makers for the duration of their subscription
2.4 The Yay Makers reserve the right to cancel any subscription any time that they deem as suspicious or deceitful. Cancelled subscribers will be notified and duly refunded for boxes not yet received within the subscription period.

3 Postage
3.1 Goods will be delivered via Royal Mail. By agreeing to these terms and conditions you agree not to hold The YAY Makers responsible for any delays in delivery out with The YAY Makers control.
3.2 Items will be dispatched on the 2nd Monday of each month and will be delivered as 2nd Class post. Delivery is estimated at 3-5 working days, including Saturdays, for UK and Europe. Worldwide deliveries are estimated at up to 7 days.
3.3 No YAY boxes will be tracked or insured during postage.
3.4 It is the responsibility of the buyer to inform The YAY Makers of any undelivered items. Undelivered items must be reported within 14 days of date or postage.
3.5 The customer must inform The YAY Makers of any changes in address. Failure to do so will result in the goods being posted to te wrong address which will be at the customers expense.

4 Returns & Replacements
4.1 Any boxes or individual items received which are damaged or in unsatisfactory condition must be reported to The YAY Makers within 14 days of delivery. Each case will be evaluated individually and replacements arranged if deemed out with the control of the buyer.
4.2 All boxes returned to us for any reason can be re-sent, however will incur an additional payment from the buyer to cover any delivery costs.
4.3 Goods bought from The YAY Makers online shop can be returned at the customers expense. Goods must be returned within 14 days from date of postage, must be in original packaging and in re-sellable condition. The full cost will be refunded minus the cost of delivery.
4.4 Any shop items received which are damaged or in unsatisfactory condition must be reported to The YAY Makers within 14 days of delivery. Each case will be evaluated individually and replacements arranged if deemed out with the control of the buyer.

5 Cancellation

5.1 If you wish to cancel your subscription you can do this by contacting us on our website. Further information about cancellations can be found in The YAY Makers FAQ’s.
5.2 A request to cancel a fixed subscription before the term is complete the customer must contact The YAY Makers to request a mid-subscription cancellation. Cancellation requests for 3 and 6 month subscriptions will not be reimbursed unless The YAY Makers deem circumstances fit for reimbursement. Customers will receive their remaining boxes of subscription period, if any.

6 Coupons
6.1 All coupons must be redeemed within the time specified.
6.2 Only one coupon can be used at any time and cannot be used in conjunction with any others.
6.3 Winners of competitions will be contacted by The YAY Makers via email. Failure to respond within 10 days will result in the forfeit of any competition winnings.

7 Privacy
7.1 By accessing our website you agree to the use of cookies. We may analyze this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.
7.2 Customers may be required to provide some personal information during purchasing a box or subscription. Should you choose not to provide the information requested, you may be unable to purchase products, access certain services, participate in contests or promotion, or special offers and contents on our site.
7.3 The YAY Makers may use the personal information provided for internal purposes, such as confirming and tracking orders, subscriptions or registrations, analyzing trends and statistics, informing users of new products, services and offers, etc.
7.4 Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned to any other business or entity without your express permission.

8 Disclaimer
8.1 The YAY Makers does not control their customer’s use of products. It is the customer’s responsibility to determine the suitability of any product for your intended use.
8.2 The YAY Makers cannot control the use of its products after sale therefore will not be responsible for any consequential, incidental or indirect damages.
8.3 The YAY Makers liability in all events is limited to, and shall not exceed the purchase price paid for any product.
8.4 The YAY Makers is acting only as a distributor of products manufactured by other companies, The YAY Makers expressly limits its liabilities to any warranties or guarantees extended by the manufacturer, which The YAY Makers will pass on to the customer.
8.5 No warranty will apply if its products are in any way altered or modified after delivery by The YAY Makers. The YAY Makers products are not recommended or authorized for any use which could result in substantial harm to persons or property.
8.6 Customer assumes all risk and liability for use in such applications agrees to indemnify The YAY Makers for all damages that may be incurred due to use of The YAY Makers products in these prohibited applications.
8.7 Any cause of action against The YAY Makers must be instituted within one (1) year from the date the cause of action arose or be forever waived and barred.